Telecom Book

Following the publication in 1982 of the best-selling management book of all time –  In Search of Excellence, written by two consultants, Tom Peters and Robert Waterman – a movement grew up behind the main idea in the book, the idea of excellence. The authors claimed to have found eight attributes that characterised what they defined as excellent companies in the United States (the subtext read “try them and you can be excellent too”).

(more…)